Customer Service
JOB DESCRIPTION
- Respond promptly to customer inquiries via email, live chat, phone, etc.
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Write and post information to Social networks
- 03 full-time positions available
WORKING TIME: Can start asap, work in shifts (the staff is working at the office - shift 1 in 2-month probation, more detail will be discussed in the interview):
- Shift 1: 8:00am - 5:30pm (work at office)
- Shift 2: 5:00pm - 11:00pm (work at home)
- Shift 3: 2:00am - 7:00am (work at home)
BENEFITS
- A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience
- Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.)
- Competitive salary based on your capabilities and contribution
- Performance review once a year (including review salary, recognize employee’s efforts and identify development/improvement needs)
- Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)
JOB REQUIREMENTS:
- No working experience required
- Candidate must possess at least a College Degree in Hospitality/Tourism/Hotel Management, Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent
- Logical thinking ability
- Strong written, listening, reading and speaking English skills
- Ability to work under pressure
- Good problem solving, collaboration, and communication skills
- Negotiation skills